Went in to open new account to get $200 promotional incentive offer. First they told me I didn't qualify at all, but would try. Then said I didn't qualify bc I had a Wells Fargo Visa. Told them offer only specified could not be current checking account holder. Talked with manager and tried again. Then said I didn't qualify bc used to have a checking account that I closed. Told them that's not what the offer said. They declined to open an account for me. Left and logged on and opened new account in five minutes, got e-mail confirming eligibility for $200 promotion. Don't waste your time going to get help from the people at this branch. They are either liars or don't know what they are doing.