| rev:text
| - After Marquise left the front office staff, this place has just seemed to go downhill a bit. The front office has a few rude members working there now, who always interrupt me whenever I call to to discuss any issue, regardless of if it's positive or negative. I had to take away a star because of the staff, and another star because I've been living here for almost 4 years, and this year they decided to raise my rent by 75 dollars, which is why I am taking away another star. I've never had an increase of over 30 dollars during my time living here. If my apartment isn't renovated, then I shouldn't be paying a 75 dollar increase. That's just insane. How do they expect to keep residents here by demanding almost a 100 dollar increase?! Plus water, trash and whatever else they charge, I'll be paying over 1100 dollars for my two bedroom, when I could easily afford a house if my credit allowed a home loan currently. When I asked, the woman told me they had no control over the rates. Yes, yes you do, and everything can be negotiated, especially if you still want a resident, who has never troubled anyone with anything. For good tenants, you need to do everything within your power to do so. Not to mention, the prices online that they have advertised are 35 dollars LESS than what they're trying to raise my rent to. Recently they started renovating the apartments, and the renovations are really nice. After asking if they could redo my apartment (just my kitchen and my bathroom) the answer was no, please note this wasn't in a rude manner, but the woman did tell me that several other tenants asked the same thing. I feel like that if several people are asking, then maybe the front office staff should consider the possibility. Another reason why I am taking away two stars is because no one at the front office seems to EVER answer the phone. One morning I had to call 13 times just to get an answer about something to do with my renters insurance, which again I was rudely interrupted several times during this conversation. Another thing that is absolutely disgusting to me is they put in a small dog park, which... let me say this, is literally connected to a dumpster, so the small park smells disgusting, and to top it off, within the park is fake grass. I took my dogs once, and will never take them again. The stench of urine is horrendous, and the dog poop smell is overpowering. If they replaced this with real grass, at least the earth would soak it up. I do love living here, I absolutely love my unit and the community is great, but I just don't feel as comfortable here as I use to. Hopefully this community can get back on its feet, and become the reason once again why I fell in love with this community in the first place. One thing I will say, is that the maintenance staff is totally awesome, and extremely hard working people. The guy who wears a visor all the time is never doing anything but hustling to ensure his work is done on time and always does an awesome job with any encounter I've ever had with him. They are always quick to respond with any needs you might have, that's another solid reason why I love living here. I can deal with rudeness from the front office staff, but I won't put up with being taken advantage of. If you're considering living here, by all means, check it out. Just keep in mind the prices are higher now because of the renovations, and the staff can be really rude from time to time (Not ALL of them are rude, just a couple ladies I have had to deal with, some are actually extremely pleasant to deal with) hopefully they'll listen to their residents, instead of giving us all a really difficult time. He only reason why I am revising my review is because I overheard another neighbor saying the same thing about her rent being raised 75 dollars, which she can't afford and is really stressed out about, saying that she might have to move to another unit (downsizing) or try to find another community to live in. I overheard her saying the same thing, that 75 dollars is insane. Whoever you are lady, AGREED. What the office fails to realize is that not everyone makes more money each year. I still have the same salary as when I moved into this place. So you're raising my rent, but honey I'm not making more! Looks like I'll have to starve until my next check after paying rent if I can't find anything that is more suitable to my income. I make good money, not great, but I would also like to set aside for my future and not just flush it away by paying rent to this place, because we all wanna ball out from time to time too. Goodbye social life!
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