I have recently switched to this clinic after moving to the neighbourhood. My family doctor (Dr. Pylypiak) is good but I found the receptionists and the owner Dr Karim Riskallah very rude. Once I was 15 min late to my vaccine appointment (with a nurse, not a doctor) and was charged $35 late fee for the late appointment and told me that's how they ensure they are on time with all their appointments. I wrote an email to the clinic asking if they would extend a first timer courtesy to me but received no response.
The next time I had an appointment, I had to wait over 25 min after my scheduled appointment time to see the doctor. When I asked the receptionist for an explanation, she just started saying 'Go email the doctor, I am just doing my job' and refused to talk to me. So I wrote an email to the owner Dr Karim Riskallah and asked for an explanation to why it is allowable for the doctors to be late to their appointments while the clinic applies such a strict late policy to their patients, with the intent to prevent the very situations like this. But all I received from the clinic is that they cannot do anything about it and that I should transfer my care to another clinic.