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| - Do. Not. Come. For. The. Coffee.
Even though there is a special stand-up card on every table speaking sooooo highly about the quality of the restaurant's coffee and it's super special artisanal-ness, it was burnt swill. I drink coffee rarely anymore so when I decide to have a cup I'm very selective. After reading said little stand up card I thought, surely for all this marketing, there must be something to the coffee here. Not so much. It was worse than the burnt roasts at Starbucks. And to be fair - in case the particular pot that poured my cup had sat too long - I requested a new cup from a fresh pot. Same thing. Even the manager that I spoke with after the meal rolled his eyes when I talked about the coffee and basically said it had the quality of gasoline.
But I get ahead of myself. Let's return to the beginning because the coffee is not alone in the mediocrity that was Snooze that day.
When you come during a busy time, expect a wait. That doesn't bother me at all - the bustle of an exciting and popular restaurant and a little wait tells me that many folks are happy to be eating there - and it's usually an indication of great quality food and service. Once a table became available, we did get stuck in a back corner next to a pile of high chairs, the swinging back patio door, and under an air conditioning fan. The only thing that saved me from freezing was the regular opening of the door letting in the warm summer air as servers went in and out. So not the best table and not the best climate control, but all in all that wasn't going to get us down.
The restaurant was slammed. I might also say that during busy hours, Do. Not. Come. For. The. Service. It's so disappointing that we as patrons should need to avoid certain hours of the day because waitstaff whose job it is to know how to wait tables properly during their ENTIRE SHIFT simply cannot manage to hold it together when it's time to MOVE QUICKLY AND SMARTLY.
Our server couldn't manage that. We waited for someone to take our first drink order (that lovely coffee) an unreasonable amount of time. Once she showed up, she was distracted and never once looked us in the eye. Every interaction with her during the visit found her constantly looking ahead to her next task, her next stop - so much so that she seemed to already be gone from the table by the time she got there. And to top it off, she put on the fake sugary patronizing voice that makes it SOUND like she cared about what was being asked for, but her mind was elsewhere. And when we did ask for something - cream, natural sugar - it took an unreasonable amount of time to receive it.
It's unfortunate that now I can't remember much about the food. I think it was fine - maybe even inventive. I might have had a Benedict (?) with an interesting rendition of asparagus (?). I think my husband enjoyed whatever he ate too. I waited too long to write this review for starters, but my memory of the food is eclipsed by the poor service and the supercilious attitude of our server.
But then there was also this.
Two women were seated at about the same time next to us. They ordered pancakes (JUST PANCAKES) and REQUESTED the pancakes be cooked well in the middle. This order was taken right around the time of our coffee order. Their pancakes arrived right around the time our food order was taken. The pancakes were RUNNY in the middle. They sent them back.
The server that was working with them didn't apologize, didn't assure them that it would be made right, didn't demonstrate care one way or the other that the kitchen messed up or that she put crap food down for two people she's supposed to be caring for. Her attitude was rather that she was terribly inconvenienced by the whole thing and it now threw a wrench into her works.
Our food came. We ate - leisurely and talking. Out of the corner of my eye I watched the table next to us. They sat. And waited. We ate. And talked. They waited some more. No one came to tell them it would "be just a few more minutes and we're so sorry for the mix up". At one point someone came and delivered a side of bacon. OF BACON! They had the balls to slap down a side and run away when the main course wasn't even present. Poor, poor, POOR SERVICE.
We finally finished our meal. The pancakes finally showed up. It had to have been 20-30 minutes later. For pancakes, people. Pancakes. A 6-10 minute dish and you couldn't be bothered to get it together and treat these women well.
Pitiful.
We paid. And after stopping to express my apologies to the women for how they were treated at Snooze, I went straight to the manager to tell him just how piss-poor their service was. (And how the coffee was burnt swill.) To his credit, he said he would make it right immediately and he was confident the ladies would be happy by the time they left. I really hope that meant comping their entire bill.
Do better, Snooze. You're not "all that".
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