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  • Jesse is completely rude! doesn't seem to care what you have to say & definitely doesn't seem like he's listening to you. I called in before I came and made sure that he had everything that was needed and he confirmed. I got here, filled out the paperwork and he said, let me make sure I have the part(transmission filter), he came back and said he has it(SECOND confirmation). he told me it'd take two hours to do the work, my fiancĂ© and I walked and waited for two hours, came back and he said they didn't have the part and ordered it and they're just waiting for it to come in!!! so, what part did you confirm you had TWICE!? UGH!! I asked him how long it would take to come in and he said, "ANYTIME", my watch doesn't have an "ANYTIME" option! so we sat and waited in the small room, where the sound of him answering his phone so loudly and the other guy behind the desk clearing his throat sounding completely disgusting! after 30mins of waiting, I went out to ask if there was an ETA and he said that they have the part. I asked how much longer, he said he didn't know so I told him I had to be across town in 45mins and he finally went to tell the guys to get it down. Had I not mentioned I had to be somewhere, was he just gonna wait til they got to it? this is ridiculous! Yes, he gets the job done. just not when he promised and then if you question him, not only is he rude, but he's VAGUE! customer service is just not available in most places these days.
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