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| - I write this with some sadness since we've gone many times over the last 7-10 years but as time went on some cheapskate accountant someplace obviously put profit over diners. Over the years the menu whittled down, the salad bar chopped and quality given second place.
This store in particular by the San Tan mall has been in a decline. Not long ago--they brought in cheap shrimp hiding under the breading. When I checked--it was not deveined (in other words the pooper was still there and full). That's well, nasty. Cooked poop is not much better a concept.
My last trip, literally last to there, was a few days ago. We were escorted to a table that had piles of food stuff on the floor. The area was NOT cleaned and they were trying to sit us there. They moved us to a different table and we ordered some ham chunks and cheese from the kitchen because my kid has a food allergy and the salad bar has massive cross-contamination problems. They brought it to my kid and I was asked "what's this?" The cheese was moldy. We were shocked said don't eat that and told he waitress. Who told a manager and proceeded to leave it in front of my kid for 20 minutes, never clearing it away until I asked. Now a manager comes and while very nice, tells me he threw away the cheese from the salad bar since well it came from the same source. My spouse, who had only ordered a salad promptly stops eating. As did my other kid, mid salad.
The manager did nothing about the bill. I got a $60 bill for a meal one kid could not eat, the other stopped eating and my spouse that ate nothing at all. The lack of AT LEAST comp'ing the bill was the last straw on a terrible evening that capped a multi-year decline in service and offerings.
One can do much better elsewhere for similar money. And don't get me wrong, the people there are nice and when I called later to say what they hell was that. He was very apologetic and said next time, next time tell someone about it and they'd make it right next time. Except there will never be a next time. You need to get it right the first time. Because next time they might say who? Never heard of that manager. And with lousy food options even under good circumstances it's not worth it any more.
FYI this is my first reivvew of this kind. It was so bad I HAD to say something.
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