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| - I normally love Outback & I've NEVER written a review on a place, but this experience wasn't up to par & it was definitely a weird one...
I went to Outback for a birthday dinner with my boyfriend. Twice it was mentioned that it was my birthday by someone in my party & not one time did they do the "let us offer you birthday dessert!" thing... Which is totally fine, but they have always offered free birthday dessert any time I've been there with other parties & even if I wouldn't have taken it, it would've been nice to be consistent.
First thing I ordered was a bloomin onion because I was starving & who doesn't love them?!? About an eighth of the way into it, I couldn't chew through whatever I was eating... I pull it out of my mouth & it looked like plastic! I'm not one to overreact so I just alerted the waiter & he asked if we wanted to continue eating it. Continue eating it?!? Whatever. My bf joked that he would try another piece to see if there was more plastic & he had the same type of texture to his piece. The waiter took it back & told us he would make another one & then proceeded to tell us that it wasn't plastic, but just that the skin of the onion wasn't cut off prior to making it. So they made us another one & I don't know if it was because I was already grossed out by the one before, or if they were off their game that night, but it didn't taste right either. It was such a disappointment considering that's almost my favorite part of the whole place!
So onto entrees...
I ordered a steak & sides & my bf ordered his steak medium rare. We get our food only to realize that the waiter had never asked me how I wanted my steak cooked & just cooked both of them medium rare; I told him that my meat looked like it was bleeding & I couldn't handle it. He was very nice & said he would take it back & put it into the grill for a little bit longer... I agreed that it just needed a tiny but as I wanted mine medium, but not bloody whatsoever. The manager comes back with my steak & is very apologetic & asks if it's up to standards. Just looking at the steak you could tell that the top had this hard layer over it as if it was burnt. I told him it was fine & he assured me he would make me another one, but at that point my bf had gotten his food & I didn't want to wait even longer for mine to get done as we had other birthday plans... So I cut into mine and it was just okay...not anything great as my previous steaks had been. I even had to cut off the charred part because it was like eating a burnt steak. Ugh. The manager was VERY nice, but at that point I just felt like nothing they did that night (food wise) was right & I was regretting even coming there for my birthday dinner. My BF (who is the King of loving his meat medium rare) had to send his back because he had to run to the bathroom to spit out a piece that he couldn't chew through! He got his steak back & it was overcooked as well... My steak was taken care of by the manager but the horrible bloomin onion wasn't & we were offered dessert, (not "birthday dessert) but declined because I wasn't going to give them the chance to ruin that for me too.
Overall, we will definitely not be back to this location again! The manager was extremely nice & so was the waiter, but the taste in my mouth that I had from the horrible plastic tasting bloomin onion (that I paid for) was enough to make me stick with the Chandler location.
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