This is very much a review of this location and not the chain.
It would be nice if the busy periods where they have an order taker outside was done with a bit more courtesy,"what do you want" wouldn't be it. Small enough to ignore but add in the fact diet soda has never been root beer, my kids hamburger with only ketchup/tomato now = cheeseburger.Nice one.
Also these have to be the worst travelling burgers re their heat retention. I live pretty close and it wasn't remotely as good as eating it right there, e.g, 3 minutes is a long time in the desirability of this food.
So that's 1 order, 3 things wrong it's like they think they are fricking Wendy's or something:)