How to gain a customer for life in one easy step: When I call 45 minutes before close on a Saturday to ask about ordering parts, tell me you should have them in-store before 9 am on Monday. What?! Witchcraft! But this apparently business as usual there.
I've known Sierra Expeditions existed for a couple years--I used to see the owners' Liberty around my neighborhood all the time--but only had an excuse to try them when my factory shocks finally called it quits. And I'm glad I did, because not only do they have an great selection of in-stock toys (be sure to wander around the shop if the outdoors is your playground), but the speed with which they can have almost anything else in your hands is amazing.
They didn't need a deposit, I didn't have to prepay, just "Oh yeah, we'll move that over from the warehouse for ya." The whole thing was too easy and Wil clearly loves what he's doing. With several more upgrades planned for the future, I now know where everything's coming from.