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| - It honestly hurts me to have to leave a one star review for this place, considering I know the family who started and owns the business rather well and they are very good people. I've been eating here since I was 12 years old, and when I grew older and lived in the neighborhood I ate there almost once a week, many times even daily. Clearly, I'm not even exaggerating a little when I say that I love this place and think the food is amazing. Lately, however I have been experiencing a lot of issues with my orders being made improperly and a lack of support from the staff in compensation for the issue.
I haven't eaten there for a long time, it might be my actual favorite place to eat and for the most part if I could eat anything at all this is what I would choose, so I recently decided to place an order. I got home with my food and realized that everything was made improperly. I called them before they closed to make sure they knew what happened and they gave me credits for free food.
After remembering how good their food is, despite the mistakes made to my order, I was left craving more and decided to try again so I could use the free credits they gave me. When I got home the food was made incorrectly again, but I live far and really didn't feel like driving back, so I picked everything off that wasn't supposed to be there and moved on with my day.
Soon after I took a friend of mine there because she had never been and despite these two past experiences I still considered it my favorite place to eat. We ordered, waited, got our food, and sat down. I opened my sandwich to find it made incorrectly, yet again. After becoming quite sad, my friend encouraged me to go back inside and tell them. They remade the sandwich for me and everything was fine.
Because of my recent issues, when I placed my latest order, I made sure to ask the person taking my order to have the person making the sandwich double-check the bag to insure my food was made exactly as I ordered it. He assured me that he would, and when I picked up my food he confirmed with me that he did indeed check. Unfortunately when I got home I found that my food was made wrong, surprise! AGAIN.
I reached my breaking point and called asking to speak with a manager. I gave her an in-depth explanation of the situation just as mentioned above and asked if it'd be possible to be refunded for today's food and was told that she'd need to look more seriously into the matter and call me back the next day to let me know what she'd be able to do for me. I'm still waiting to hear from her, hopefully I'll be able to change this review when I do.
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