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  • Today myself and 13 other women from my family showed up at 11:30 a.m. for the reservation we had made for our Mother's Day brunch. I'd been to d'Vine before for dinner and I didn't really have a good, or bad, opinion of the place so when I found out my aunt had chosen this for our annual 'girl time' together I didn't have an opinion one way or the other as to her choice. I have an opinion now... We are a rather chatty bunch and mimosas were included so we didn't place our brunch orders until around noon. It was about 1/2 an hour after our orders had been placed that our server, Michael (who himself did a good job) came out to let us know that the chef was actually gone to the grocery store having had a 'lull' in orders, leaving only the sous chef in the kitchen, so our food would be a delayed coming out. It was approximately 45 minutes later that our food, quite staggered, was served. A couple of people had finished their meals before the others even got their food. The saddest part of our experience wasn't even that. It was this...when a gentlemen who appeared to be a GM or owner (I asked him his title and never received an answer. I had to ask the server later, once my conversation with this person who appeared to play some sort of leadership role, was over) came out to the patio at the time we were paying our bills I asked him if he knew what had transpired with our party. He responded with a 'no' so I proceeded forward with what happened. He came across as uninterested as a person could possibly be, even folding his arms and putting his hand to his chin while I spoke. We received a very sad 'sorry' and he asked us if we would care for free dessert (as we're all paid and ready to walk out the door). That was it. Heads up, Mr. Owner. You might want to brush up on your public relations. My profession is public relations and marketing and you shouldn't have walked away the way you did from 14 guests in your business without leaving us with the desire to return to give you another shot.. I can only speak for myself but considering I didn't feel like a 'guest' I probably won't be returning. You never even gave me your position/title or name when I addressed you. Your service left a bad taste in my mouth.
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