TERRIBLE experience. I went in with light blonde hair and some roots that I wanted blended slightly for a naturally grown out look. I saw Mark, a Senior Colourist, and despite showing him photos of exactly what I wanted, and discussing it ahead of time, I ended with greenish brown hair and two blond streaks at the very front. The technique was bad, the colour was awful and it totally damaged my hair.
Management and head office dodged my calls and did nothing to rectify the situation. Strongly suggest not wasting your money here and instead go somewhere where the know what they're doing.