I live out of state and the AC in my Peoria rental home needed to have the indoor coil replaced (in the middle of a June heat wave, of course!) Hays was very accommodating & their staff was superb! The receptionists, Veronica & Tanya, were very pleasant & professional. The two techs we'd dealt with between the couple of visits that had to be made to my home were Jerry & Mike, both were quite knowledgeable and extremely courteous and professional over the phone. The only thing I could suggest is to give an itemized estimate for jobs. We had to spend $2800 on our AC & would have liked to know what we were spending it on. Being out of state, we had to put our trust in Hays so the job could be completed as soon as possible (we have a tenant who's pregnant) & didn't have time to collect alternative estimates.
It is clear that Hays has high service standards and engagement among their employees, definitely an under appreciated quality of small businesses.
Thank You!