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  • TL;DR: Stay away... horrible experience. Gilbert Family Eye Center is currently a solo practice clinic. Because of this, the hours of operation vary greatly from week to week, and the doctor relies on his staff **way** too much. The end result? Mistakes are chronic and you pay a fortune in money and time for a sub-standard service. It took Gilbert Family Eye Center 2 appointments spread over 4 weeks for a total of 5 hours in office to arrive at a contact prescription that a previous doctor was able to prescribe 5 years ago in 45 minutes and one visit. After receiving my glasses, I quickly discovered the following day that they weren't manufactured properly. I paid for Transition lenses, but my glasses weren't transitioning. It would take another week to get my new lenses and another 45 minute wait for them to be installed. You would think this would be the end... you would be wrong. During the 5 weeks to resolve the above issues, we received our bill from the insurance company. It turns out, the insurance company was going to deny paying for my glasses because Gilbert Family Eye Center billed the insurance for both glasses and a contact examination. The insurance company stated they only cover one or the other. I started looking into the bill more and realized they also double charged my wife's contact exam. They billed me and the insurance company. When we called Gilbert Family Eye Center to get them to work with the insurance and get things sorted, they simply said they'd write off the remaining amount; however, they were cancelling business with Avesis Insurance. I didn't care they overcharged me $65... I just wanted to be done and never to go back.
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