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| - Purchased a Groupon for this place last night to try it out - I live in the area and like to check out places close by both for convenience and to support local businesses. Here's my review.
I purchased this deal for my boyfriend and I last night for us to go to dinner at Samuel J Moore. Finding the location and making the reservation was easy, the staff were friendly on the phone, even after mentioning that we were using a voucher (I find sometimes businesses treat you poorly after mentioning this).
Got there, were treated nicely up until we started receiving drinks/food.
Ordered drinks which were delicious but mine was a bit too strong for me (a brand/rum/liqueur mix, I think) so I asked for some orange juice or bar lime to cut through the alcohol a bit and dilute it. The server rebuffed my request by saying that the drink is meant to be sipped over a long period of time. I said I understand, but I'm driving and don't want to be drunk when I leave and that it is too strong and repeated my request for bar lime. She twisted her face at me and brought me lemon (even though I had asked for lime)... :(
The food was good overall but there was one small thing wrong or missing with each dish and my boyfriend and I consistently agreed on the the mistakes/wrongful components of each dish. Neither of us are professional food critics but he is a self-professed "foodie" and I have worked in the hospitality industry for most of my adult life so we can both comment with some merit.
Ordered mushrooms on toast for an appetizer which needed more salt and was served on whole wheat toast (not complimentary to mushrooms which are already earthy tasting) - the server asked us how it was and we didn't mention that it needed more salt (not wanting to be a problem table) but said how we both thought it was odd that they didn't use rye or a "whiter" bread to contrast the earthiness of the mushroom. She took it as a personal insult and blew us off like we were dumb going "Oh really, that's weird!" - like we were crazy for saying the dish wasn't perfect.
Essentially, repeats with everything brought to the table (with the exception of the steak frites). The salad needed more vinegar, which we shared when she asked us how it was and she again took offense (why would you ask if you're not open to possibly hearing a less than favorable response?)
She also spoke down to me when I declined wine (I'm not a wine drinker) and was very condescending going on about how she is a wine snob, partaking in discussion with my boyfriend about different types of wine and then turning to me and going "You'll understand one day if you ever decide to start drinking wine" and similar comments.
Overall, she made us both feel very badly and was condescending - not exactly what I'm looking for at a fine dining establishment. The manager/maitre'd was very polite but this still did not make up for the server's rudeness (didn't get her name but she is a petite brunette with a nose ring).
The whole experience left a sour taste in my mouth as it was still a $110 meal (also ordered cocktails) by the end of it (I tipped on the original value of the meal and gave her a $20 tip, which, in reflection of her attitude, she didn't really deserve) but having worked in hospitality for so long, I have a firm attitude on tipping.
Boyfriend and I would have come back if not for the snobbish attitude as the locale is BEAUTIFUL, the cocktail list imaginative, and the regular menu offers a wide variety food.
The fact that it was so expensive even with a voucher for food that wasn't quite on par with the atmosphere and pricing of the establishment and that I felt so belittled and made to feel so inferior as a customer was slightly revolting and it is for this reason that I am now seeking a refund.
I apologize for the lengthy writeup but I am actually quite upset with the whole experience and it now makes sense why the restaurant only had 6 tables on a Friday night... They treat their customers poorly!
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