This was my first time at the grateful head, after a few different friends had recommended the salon to me. I have to say I was very impressed! I didn't have an appointment but had time to kill and decided to see if they had room for a cut. I was taken to a chair right away, and my stylist's name was Katie. She took her time and listened to what I wanted, yet wasn't afraid to give her own input, which I really appreciate in a stylist. She cleaned up my bob beautifully, which I like blunt with some very slight layering in the back. I am extremely happy with her work and will definitely be returning. My only reason for not giving the full 5 stars is that it is quite expensive. The decor and ambiance is great and my coffee was hot and strong! Definitely recommend.