Oh--it seems my thoughts are valid after reading reviews on here.
It seemed as if this place just opened judging by how poorly they handle crowds.
As others said, when they take your name and phone number, they act as if you SHOULD leave and come back when they call you. This is discouraging and makes for an even longer wait time. I was told the wait was over an hour, yet for the 20 minutes I stayed inside, there were at least 2 tables that went unused. I guess parties were called and still making their way there?
I waited about 10 minutes before being asked what I needed--and the serve only came to me because another group came in. After waiting about 10 more minutes, I asked to be put on the list. Here's the thing: the server said the paper for the list was full so wrote my name on an order sheet. THEN, another server started another list sheet and didn't add my name to the top like it should be. It wasn't until I pointed that out that she added it--all the while acting like I owed her a favor.
I ended up not eating here as the wait was too long and it was clear they didn't want my business. Was looking forward to trying to food but I guess that will never happen. I'm all for small businesses but this is one business that needs to reorganize.