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  • I love ice cream. I love shakes. When a restaurant has shakes so bad that I can't order one, apparently it makes me mad enough to tell them so. We've been to Shake Shack twice. The first time we had hot dogs, fries, shakes. The vanilla one was warm (they did replace it), the strawberry one was completely unsatisfying as a strawberry shake experience (too sweet, not strawberry enough). Hot dogs were OK, fries were OK. Prices were very high for the quantity and quality of the meal. We gave it a second try, this time burgers, fries, and NO shakes (one concrete though). When they rung us up, they were doing a charity fundraiser - donate $2 and get a free shake next time. I'm sorry, I skipped over the fundraiser, heard the word shake, and unloaded about how I couldn't order a shake because they were so bad. The manager came out to talk as we were getting our meal. She was very nice, but honestly I was a bit embarrassed as I'm sure the other guests in line overheard me. It's good to hear they want to improve their product and they appreciate feedback. However, it was even more awkward as our burgers and fries were now getting cold. As a second visit, this was make-it-or-break-it. It broke. Even with the coupons the manager gave us for next time, the food is just not great. The prices are way too high for the quantity and quality.
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