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  • I've been to Five Guys twice, and both times the food was terrible, especially considering the price. Both times that I've gone, my burger was cold. The one time that I went with my wife, hers was cold too. From the fact that the restaurant itself is cold, I'm guessing that the landing area when burgers come off the grill must be getting blasted by an AC'd make-up air vent in the kitchen area. This is bad kitchen design, and bad quality control. Aside from that, the toppings were fresh but the meat was bland and dry and reminded me of a McDonald's burger. The fries are absolutely terrible. They are seriously the worst fries I have ever had at a restaurant. They are soggy, greasy, and taste like raw potatoes. I get that they want to do fresh-cut fries as a marketing gimmick, but in that case they need to do their homework. The science involved in making crispy, delicious fries is well established, and anyone can look it up online. You can't just take a potato, slice it up, and throw it in hot grease, and expect to make good fries. It takes a two-stage frying process at different temperatures, and (ideally) some time in a freezer in between. The fact that a nationwide chain can't seem to get information that is easily available to anyone for free is inexcusable. Five Guys has its fanatics. One of the times I went was with a friend who is a Five Guys fanatic. Despite all of the problems that I described above, he insisted that the burger and fries that we were eating were delicious and that they are the reason he loves to eat there. What this tells me is that I didn't go on an "off" day or to a particularly bad location. This is just what Five Guys does. They make cold, boring burgers and limp, greasy fries. If that sounds good to you, enjoy. To each his own. I'll take my business to Meatheads.
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