| rev:text
| - Firstly, let me say I found the staff friendly, attentive and helpful. We arrived around 10:45pm to check in, after a long day of traveling, and were greeted by Heather, who was delightful and charming. She went out of her way to make sure we knew how to get around the hotel, explained about our free breakfast, answered our questions and accommodated our requests. What a pleasant surprise to be greeted by someone who actually seemed to enjoy her job and took pride in the hotel.
We liked our room. It was big, clean and looked like it was recently renovated. Wi-fi worked well. We enjoyed sitting on the patio overlooking the golf course in the morning. The bed was decent. The reason I am knocking off a star is due to two things:
1) The bed was made with a sheet, a super thin blanket, and topped with another sheet. There was no duvet or comforter, nor were there any extra blankets or pillows in the closet. It was late and we didn't want to wait for room service to bring us more, so we went to bed. The problem is, my husband runs much hotter than I do, so I was freezing all night. Typically my husband will remove the comforter from his side and I'll use it doubled up, or I'll grab an extra blanket. We did request an extra blanket and pillow the next day, and they were waiting in our room when we returned. Much better!
2) One of the reasons I booked a room at Arizona Golf Resort is because they come with a mini-kitchen, including 2 burners, so one can cook food, not just microwave it. I eat very healthy, and pack much of my own food when traveling. The next morning when I went to cook, I did not find a single pot or pan in the kitchen. There were utensils and plates, bowls, etc, but what's the point of having burners if one can't use them? My husband took advantage of the free breakfast (restaurant staff was also wonderful!) and I went to reception to request a single pan and large stirring spoon to bring back to the room. Again, the staff was friendly and accommodated my request for the pan (no big spoons available apparently), but I thought it was odd when the receptionist explained that "if I wanted to use the kitchen I would have had to request cookware." Hmmm - that seemed strange, since nothing on my reservation mentioned needing to request cookware, and the photos on their website of the kitchenette were a big part of what sold me on the hotel. Not a deal breaker, but a little annoying. When we returned that night, we found they had left a griddle (I guess for pancakes?) and some big mixing bowls and a sponge - which was helpful since I had been using a face clothe to wash my dishes. I appreciated the fact they took the effort to bring me some more items, although it seems they maybe don't have enough to accommodate all the rooms?
Otherwise, it was lovely property & experience. Although I agree with other reviews that it is in need of a major facelift. With a little love (money!), the resort could be spectacular, but for what we paid, we thought it was a good value and would return.
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