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  • We reserved a table to celebrate my friend's birthday, and everything during dinner was pretty awesome. The problem came the next morning when I checked my bank account and realized they charged me triple the amount that my check was for. I called to let them know, and the host on the phone (Diana) was pretty unfriendly and actually had a "reason" for this happening. However, she took down my info and let me know that the GM would be calling me back later. Since the charge was still pending, I called my bank to let them know what happened. They let me know that unless someone from Bravo called them, the money would be taken out of my account. A few hours later, Diana (the host) called me back and let me know that "Oh, its been taken care of and the money would be back into my account in a day or so." I was really confused about why the GM didn't call me back herself, and why they were so okay with making this mistake. I let her know that "A day or so" wasn't going to fly, especially since this was their mistake. She transferred me to the GM, who said some pretty scripted apologies and eventually returned the money before dinner hours. I was shocked at their lack of hospitality and that they would actually blame a guest for THEIR mistake.
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