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  • I hate to give out; The optometrist Sophia and the rest of the staff were very friendly, knowledgeable on time with my appointment, and my glasses were as I ordered. That's about are my positives. My exam was over within 30 minutes. I needed a routine eye exam; I hadn't received one in several years. I have single vision. I was planning to buy my eyeglasses online like I've purchased my last 8-10 pairs over the past 6 years (They are remarkably cheaper online). As I was about to leave the optician's chair, I asked for my pupillary distance (PD) on my prescription. This is needed to measure the distance between your pupils and is not always included on your typical prescription. With your PD and rx, you buy your eyeglasses at any retailer. Opticians don't always include it but several states (Massachusetts do require opticians to include in your prescription. Sophia, my optician, calmly said, oh I think there's a small fee for it, but I don't know, ask the front desk. So, I did. They charge $40 to measure my PD if I didn't buy my glasses from here. FOH. I should have walked out right then (in the end my PD ended up being exactly the same than when I measured it myself a few years ago!). I have insurance now which gives me $130 to spend on frames, so I hastily thought, it wouldn't much more than it would be online. Let me look around. Without insurance, their cheapest frames are $150 (that does not include the lenses). Despite my insurance, I ended up paying ~$100 more than I typically spend online even with cheaper lenses (I didn't get progressives that change in sunlight, no extra coatings, etc). I was the only customer here at the time of my visit so the assistant doted on me with full attention as I tried pairs on. The personal service was good. I could try on pairs in store, see how they looked in a mirror, feel how they'd sit on my face. But the pricing..oof. I felt like a sucker, honestly. I had hoped that since I'm order locally, I'd be able to receive them quicker than if I would purchase them online. Nope; they had to send them away and it would take 2 weeks to receive them (same amount of time that it usually takes for regular shipping if you order online through zenni or eyebuydirect). If you want to support your local business, want to try on frames before purchasing them, go right ahead and stop by here, they're friendly. I didn't find it worth it and felt it's a bit disingenuous to charge for the PD. Next time, I'll buy online, save money, and spend the money I saved on other local businesses.
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