When I came in it was crazy busy as if it was black Friday. Not a clean environment and there was dust and fingerprints all over the display racks of the glasses. Though I had an appointment, I wasn't seen until 40 minutes later. I was in and out of the exam room so quickly less than 5 minutes but somehow I was in the store for a total of 2 hours. They had a 'sale'; buy one $69, get one ($69) free. You get what you paid for and there aren't many attractive frames for the low prices. I ended up paying $220!!!! for two $69 glasses that were plastic frames after lenses and taxes?
A week or two later I came in to pick up my two glasses and one of them scratched my face while I was trying them on. I told the person attending me and she felt the sharpness on the frames herself and said she would place a new order of frames for me and I would receive a call.
About a week or two later I never received a call, so I called in and the person who answered told me there was no order in for me and that she'll check on it tomorrow and call me back. I never received a call back so I called again a few days later and was told she didn't know what I was talking about so they had to call me back again because her manager is on break. I received a call saying my glasses were in the back and are in to pick up.
I came to pick them up only to notice that the part of the frames that was scratching my face was only noticeably shaven down and felt very rough and not smooth in comparison to the other side of the frame. I told the person who attended me that it looks like it was just shaven down and she responded saying no they're completely new frames, I had to repeat myself 3x and asked her to feel the frame herself before she actually looked at the frame. When she noticed something was wrong she stepped aside, not sure what she did but it felt more shaven down.
I pretty much had to wait another two weeks and waste my time coming back in to NOT get new frames, but for them to just shave it down. If that's what they were going to do in the first place, I wouldn't have even bothered and could have done it myself with a nail file since it is so noticeable. At first I didn't mind the run down place and the long wait as long as I received my glasses, but if I'm going to pay $200 to also get damaged glasses too, I will not be back and definitely will not recommend anyone to come here.