Places like this are why people hate car salesman. We wanted to purchase a car they had and called prior to coming in to ask if they could beat the nationally advertised offer from GM. The salesman we spoke to heavily inferred that they would be able to beat the price but that we would have to come in. We should have known better but we had some free time so we went anyhow.
So we talk to the first salesman out and he tells us that there are no discounts on the car we're looking at. Strike one. We were lied to. When we asked him why they told us to come out if they knew they couldn't beat the price his response wasn't apologetic. Instead he got defensive and said that he didn't tell us that. From there he continued to pile it on. Not only could they not beat the national special but apparently they couldn't even match the national special. Why? Well there was the $495 doc fee which is exorbitant but whatever. But then he served us the entree:
There is a $1500 option package on all of their cars. It can not be removed and you must pay for it. But the cars don't come from GM like this. The dealer installs them and then forces you to buy them. And you must be thinking "well it must be a really comprehensive option package for $1500!" but you'd be wrong. Your $1500 gets you window tint, nitrogen in the tires (yes, really) and a spotty application of clear 3M film in heavy traffic areas like under the door handles. Total cost of this package to the dealer? Under $200.
So I asked the salesman why they would bother telling us to come down if they knew full well that their mandatory $1500 option package would put them well above the national offer price. His initial response was confusion but he wasn't confused. They play confused and then they answer your question without directly answering your question. They just re-phrase the same BS in a different way. You feel as if you're going crazy because they simply won't acknowledge the fact that this is being thrown in on top of the deal. He just kept ignoring the direct question and instead would tell me what a good value it was (it wasn't) and how did I expect them to make money? How you make money is not my problem. If you don't know how to make money honestly you shouldn't be in business.
This is the equivalent of McDonalds offering a 99 cent cheeseburger and then when you go to buy it they tell you mustard is 20 cents extra and they've already put mustard on all of them. How stupid is that? How is this at all honest?
This is why dealerships have a lobby fighting companies like Tesla from selling directly to you. Because dealers offer no benefit to the customer, no benefit to the manufacturer and only serve their own interests and dealers like this are the worst.
Oh, and the icing on the cake (after reading their reviews) is the general manager who's been responding for negative reviews about the same complaints for over a year and yet still acts surprised to see these complaints in his responses. Folks, there's plenty of places to buy a Chevy. Buy one somewhere else. There's no place for dishonesty like this and when it's defended by the salesman you know it's permeated the entire management culture.