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| - I can't tell if the previous reviewers have never shopped there, or were perhaps reviewing the wrong location. I've shopped at many other Copps locations before and have had no problems whatsoever. This Fitchburg location, however, is abysmal to say the least. Why, you ask? Where should I begin?
The "Customer Service" counter? Empty. On the rare occasion there is someone there, I've been told to wait just one second, while they leave the area completely and never return. I have honestly been wanting to buy lottery tickets from this Copps for the last year, and 9 times out of 10 there is no one there to help you.
The seafood area? Desolate. There is NEVER anyone at the seafood area to help you. There is also no bell to ring in the seafood area for service. The only bell is in the meat section. Which brings me to my next gripe: The meat section. There is NEVER anyone in the meat department. You wait (with about 3 or 4 other guests for 5 minutes before someone rings the bell for seafood from the meat department.
One more tidbit before I end this. Fairly important, indeed. Self checkout? No one is there. Other companies have one employee dedicated to the self checkout area, making it easy to get help when the computer has a problem. This branch, however, has random baggers running over to punch in codes then running away to bag again. It takes way too long to get help. I actually feel sorry for the employees, because this is clearly a management issue.
Overall, I can't even begin to estimate the amount of money this location loses per day by being understaffed and not attentive. If you want groceries, sure, they have groceries! If you're looking for any type of customer care, you will lose your mind shopping at the Fitchburg Copps.
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