This is a nice clean place with wonderful service and techs. I have never had to wait long for an appointment and when I arrive I am always taken back for treatment quickly. I've seen two techs and both were instructors (not students) and both were professional. I am happy with the laser hair removal and will go back for it as needed. I was also happy with the two photo facials I had. I got good results and the price was good. The only reason I don't give this place five stars was that the one e matrix treatment I had about six months left a scar. I did get warned of side effects/risks however now that I know how sensitive my skin was to e matrix I will save the more complicated procedures for a full priced med spa.