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| - I suppose I'm somewhat biased because this shop is owned by a friend from high school, but I had never been there until recently when I found out that they don't just sell tires, they also do oil changes, brakes, and other auto services.
When we needed the brakes done on our minivan this summer I called my friend and made an appointment to bring it in. Having had brakes done before, I knew it wouldn't be cheap, but I also didn't want to be ripped off. They took the time to walk me through what needed to be done and showed me why. Within a few hours, we were done and the car was once again running and handling great.
That would be the end of the story, but a few months later, while driving home from a weekend trip the brakes started shuddering again. I called Big O and made an appointment to bring the car back in. Without any questions or issues, they fixed the brakes under warranty at no additional cost to us and my wife was also very impressed with the customer service and courtesy she received.
I'm also impressed with the fact that there are numerous Big O Tires and that even though they are individually owned, any location will honor the warranty on work done from any other store.
Definitely recommended!
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