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| - We had an overall good experience for our special day. A couple of small hiccups along the way, including wedding planner switches. We originally had Alicia Shaw who was a fantastic wedding planner. We toured the property with her in November 2015 and were pleased with the grounds and the packages. We booked with the Tropicana a couple of weeks later as this was the ideal location and the setup was what we wanted.
Alicia was an excellent communicator and we were assured that there were no hidden fees, no surprises, etc. You have to use the Tropicana vendors. We were satisfied with the information she provided to us in the office, and we worked with her up until her departure from the company. She helped us get most of our ceremony details finalized right away, and connected me with Pat Bishop, who is the catering manager for the Beach Cafe where we held our reception. I was a Vegas local at the time, and it was very comforting and convenient to have the venue located on the Strip. I had taken a few trips in person to the chapel office and also the Beach Cafe for reception planning, and I felt pretty comfortable that everyone involved was on the same page.
Unfortunately, Alicia left Tropicana prior to our wedding date, and we were reassigned to Brittany Najera-Tomlinson, who was polite but not as personable or responsive as Alicia. We had a little "miscommunication" regarding getting charged for extra chairs that were supposed to be included in our package.
When we signed our contract in Dec 2015 the package pricing included chairs for up to 70 people in the terrace. There are additional prices on the very last page of the package pricing which says additional chairs were extra. Unfortunately a little snafu occurred (so be sure to pay attention to your invoice when you are paying your final bill!) and they tried to charge us extra for 10 chairs when they were already included in our contract. Plus the Terrace venue fee on our contract was $100 and it went up to $150 in 2016 so their system automatically put the $150 on our bill, which had to be adjusted. This had me fuming, feels like they were trying to BS and nickel and dime us. Also a little misunderstanding with the flower pricing. It's just the principle not the money. We worked it out with Ashley Vidoli and Brittany, and they took it off the bill.
The Tropicana has a beautiful outdoor terrace for small weddings of 60-70 people. The setup with chairs was well done, and the view overlooking the strip and the skyline was breathtaking. We didn't upgrade the flowers in our package, as it really wasn't necessary for our needs. My 6 rose hand tied bouquet was simple but very pretty, with white and pink roses. I was happy with it. The bridesmaids each carried a simple elegant white rose with a light blue ribbon, which looked great in the pictures and against their royal blue dresses.
We also had a personal "day of" wedding coordinator named Claudia, who was super nice and very organized. She made us all very comfortable and kept myself and my bridesmaids calm before the ceremony. Pastor Charlotte was in the chapel office with us prior to the ceremony as well, and spoke with my husband and I prior to the ceremony. She was a pleasant person and very well-spoken, performed the ceremony message beautifully. Everything fell into place on the day of the ceremony, couldn't' have asked for a more seamless ceremony.
The wedding ceremony video was a bit disappointing, mostly because the cameras were facing our backs when we were saying our vows. The DVD quality is subpar, but the photos are fantastic and professional. Our photographer was very personable (I can't remember his name ugh! He was great) and we had some candid shots along with very nice posed photos in the garden/courtyard area.
The only other annoyance was the photo selection appointment a few days after the ceremony. We were told to go to the Tropicana hotel to view pics and we were supposed to receive our prints during the appointment. We met with Jose Lopez, and we viewed the proofs on a nice video presentation. But then we are told we have to pick up our prints in a couple days from the Little Chapel of Flowers because their printer was down at the Trop. With guests still in town, and me trying to pack and coordinate to move overseas, this was an extra trip and inconvenience that could have been avoided. We discussed our feedback with a manager at the Little Chapel of Flowers and we were satisfied with our conversation.
Jose was easy to work with, very professional and courteous. I reached out to him a couple months after our wedding about placing another order for reprints. We were given a link to look at proofs and we placed our order with him via email. The prints arrived in a reasonable amount of time and they are great.
Overall satisfied with the venue and the value for your money. It's a really amazing, quaint ceremony location especially compared with other venues in Vegas.
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