It was great when we first started here. Our small children loved going and we felt they would be safe and cared for there. We were excited about all the classes offered in the kids academy and figured that made it worth the steep costs. BUT recently there was a big turnover with the childcare staff. With the exception of a few gals who do a great job, most of the childcare staff does not seem as caring or involved with the children now.
Over the past few months the gym has gotten extremely overcrowded. They oversold.
Many days there is a huge line to check your kids in and out of the kids academy . My kids hate going now because it's so chaotic and they don't get the personal attention they used to there. I'm not even sure if they are meeting the legal requirements for child/staff ratio.
Often the machines I want to use are being used and I have to improvise now, when we first signed up in October this was never a problem.
The yoga studio is very nice but the mats and props stink horribly.
Overall the gym and locker room is getting dirtier because it's just too many people. Towels and grease spots in the sauna and steam room.
It's just too crowded.
**Update 6/16/16**
It has been way less hectic lately. I've learned, if you avoid holidays and peak times it's fine.