We went to Lolo's Chicken and Waffles last Saturday to celebrate my mom's birthday. We were very excited as we had never been and had heard it was great from several friends. We were greatly let down when we discovered the food was mediocre and the service was horrible. Anyone with children knows to order their food immediately to avoid any whining and potential tantrums, so that we did. My mom was running a tad bit late so my husband and I placed our food orders next. Five minutes later my mother arrived and then placed her order. 10 minutes after THAT my husbands food arrived and there was NO sign of our children's order. We inquired about the status of the kids' meals and were informed they would be coming shortly... shortly as in another ten minutes along with my mother's order! At that point in time there was no word about my plate so I began to eat my husband's left overs (the waffles were worse than Waffle House, absolutely no flavor and very chewy). Ultimately I had them cancel my plate and received no apologies.
I've gone on Yelp and reviewed comments on the different locations in the Phoenix area. Apparently this location needs major attention as at this point in time I don't see us going back.