I've read some negative reviews about this shop. Frankly, I'm puzzled. If you own a German Car, most people realize that owning one that is 'out-of-warranty' for a number of years after the warranty has expired; can be quite costly. For those of us who find German cars not only appealing as a means of transportation, but also; as a hobbie - we value long-lasting relationships with competent mechanics and engaged owners of independent car shops.
Short-sighted thinking that after only (1) visit - you should attempt to destroy the reputation of a well-meaning and competent group of automotive engineers just because you didn't receive what you expected - is - well - short sighted.
I have 3 BMWs that are professionally and reliably maintained by Eurowise. I've seen good and bad mechanics arrive and leave Eurowise over the last 3 years that I've done business with them. Frankly - only the good ones are left. If you value long-lasting relationships as it pertains to the cars we love and drive - then I would suggest giving these guys a 2nd and even 3rd chance. After all, a small squabble over a $100 repair bill is nothing - compared to what you'll eventually wind up paying for more significant repairs to your German car over time (like timing-chains, coolant re-seals, transmission repairs etc ...)
Not only are the technicians and management team fair in their pricing - they absolutely stand by their work - no questions asked. And they are a great group of guys on top of their game!
So from a real German car enthusiast to the rest of you - remember - don't sweat the small stuff. These guys are the real McCoy - and I wouldn't trust a dealer to look at or touch any of my vehicles ever again. Talk to Marcel or Mike. They'll make your situation right.