I have ordered from here a great bit during my last four years here at Pitt, so I was as bit disappointed when one day I got triple charged by Pizza Romano when a new employee started working there. The manager, however, was quick and kind to resolve the issue when I brought it up and showed them the mistake that was made (and proof of the messed up transactions).
This has been my go to pizza spot over the last four years, so I'm glad I got high quality customer service on top of great pizza.