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  • I had booked an event at Todd English P.U.B. for a private event. It was the second year we had reserved the space. We will not be back for this purpose. The Good: The food was quite tasty, well prepared, and the commentary from our guests was that they enjoyed everything. The servers that worked with us for the night were on top of things and we appreciated their attention to detail (for example, running around for "last call" orders). The Bad: We were booked in an area that was lined with booths. We booked for 37+ and she put out 27 chairs. Apparently, the booths were not attributed to our group. Why, I can't say. This was, after all, a private party. When the food came out, our people took up two out of four booths to eat and this was not well received. In fact, the Coordinator asked them to move. To stand and eat elsewhere (while she had some people bring out extra chairs) We were paying about $90/head, so I think it's fair to say that having our people sit in those booths was not causing them any lost revenue. But she was adamant that "this was not part of our package." When we did move, the tables weren't even filled up. They sat there. Empty. The Coordinator claimed our people were rude to her, but I know the people in question and suspect they were communicating that moving was silly, given the circumstances. The level of customer service from this particular person was pretty laughable.
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