| rev:text
| - Our first night here was pretty bad. I brought along my lap top. When we got to the room we discovered we couldn't access the guest services menu on the TV so that we could connect to the internet. They sent up another remote and the man who brought it up realized the remote wasn't the problem. He called and asked for maintenance to come fix it. We waited around a while and then decided to go get dinner figuring they could let themselves in. I got back with the kids a little after 9pm and the man was there working on it. He said he had to get a part and would be back. Fine. He called a few minutes later, explained the problem and said it would be about an hour. We could wait or change rooms. Husband T. was in the casino and I didn't feel like hauling all of our stuff along with 2 kids to another room by myself. Plus, an hour didn't seem so long, so I decided to just wait. The TV didn't work at all at this time. 2 hours later I called to find out what was up. We were ready for bed by then. They sent someone up who thought it would just take a few minutes. He discovered it would take longer and would it be ok if he came back in the morning. Sure. Morning comes, we take showers and get ready for breakfast. I gave the front desk a ring to ask if someone is going to come up to fix it. They said they would send someone up. Noone came until the early afternoon. They got the TV working, but we still couldn't access the guest services menu. That was it, we asked for another room. Now why didn't they give us this room in the first place! It's the same type as what we had, but oh so much nicer. 2 tvs instead of one. I was able to connect to the internet, there's a nicer sitting area than in the first room and the jacuzzi is in better shape.
Now, I know some of you are thinking, who the hell goes to Vegas to watch tv and play on the internet? Well, if it was just T. and I, I wouldn't care. But we're here with our kids and we wanted to relax in the room a little and veg in front of the TV.
So, now I know, if there's a problem with the room, don't wait for them to fix it. Ask for a new room right away. Good things about this hotel-the pool is very nice. We spent a couple of hours in it today and had a great time. There's plenty of places to eat, sit down restaurants, the buffet and a nice food court. It's easy to take the walkway to Excalibur and Mandalay Bay. The rooms are clean and the staff is very friendly.
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