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| - Okay so I'm updating my review from one star to three.
I contacted the staff at this location and they were super sweet and friendly and allowed me to make an exchange, no problem at all whatsoever. They also apologized and stated that they should have been more diligent. I completely agree but I'm glad that I did not have any problems making my exchange! Yay.
Nay: It took us literally sifting through 20 jars of tea to find 2 teas for me without artificial/natural flavouring or stevia. I felt like we were going to go through like half the store to find something. DT: CUT IT OUT WITH THE STEVIA AND ARTIFICIAL CRAP. I should not have to look through like 20 teas to find something without sweetener or chemicals.
Next time I'm going to research teas online before I go in so I don't have to subject the sales person to 30 minutes of trying to find a tea without additives. I feel that the DT store should have a list of teas without sweeteners or additives to make a shopping experience for folks like me a lot easier. The lady who helped me was a total sweetheart, super nice, and even she had a stevia allergy! Come on, David's - get this shit out of your teas or at least make us a helpful list.
Also I have to say I am very pleased with my customer service experience, because within 30 minutes of posting this review I was contacted by a DT staff person trying to fix the problem. Hooray for big corporations? Glad they take their customers seriously. :)
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OLD REVIEW (one star)
I like David's Tea.
BUT.
And with a one-star review, you know there's gotta be a but!
Alright, here we go: so today I went in and asked about some of their organic teas. When the woman a the counter asked which teas I would like to have, I asked her if she could pull a few off the shelf without stevia or any 'artificial' or 'natural' flavouring. She picked out two for me, both smelled lovely. I bought a tin of each.
$30 later, I'm at home and I check each of the teas on the David's Tea website. Lo and behold! BOTH teas list stevia and/or flavouring as ingredients. I'm a little (fucking) pissed off. So either the saleswoman didn't care enough to find out for me (inexcusable) or she knew and just wanted to make some sales. Either way, I'm not too happy about this.
Otherwise I enjoy this place, it's a cute shop but honestly if you don't know your product enough to accurately represent it to customers I cannot be bothered to give you more than one star. I would NOT want to go here with an allergy - I'd expect the same level of nonchalance, which can be a safety hazard.
Not stoked.
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