I have had such great hopes for the Green Beanery.
They always manage to disappoint.
I live down the street from the Bloor and Bathurst store, and have gone there quite a bit for espresso coffee drinks, snacks and roasted coffee beans. I started ordering my coffee from the Green Beanery too.
They have many of the elements of my ideal coffee place: good selection of fair trade beans, the option of getting your selected roasts, and coffee equipment that is hard to find at other places.
However, the most generous description of their service I can think of is "random". It is confusing in layout, inconsistent and indifferent.
When I make a custom roast order, the consistency is horrible. I always order medium roast (what they call "city roast") and it ends up being anywhere from light to very dark.
In short, they need a manager that cares about service and coffee. After two years of going there on a regular basis, I am pretty sure that nobody is in charge, or the person who is doesn't care about service.