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  • My parents hired Howard Air based on a friend's recommendation when they needed to replace their air-conditioner two years ago. Since then, the brand new unit they bought from Howard Air was replaced last summer after it died 4 times. Today, when my siblings and I were planning to go to my parents' house for Father's Day, my mom called and said the brand new unit they purchased less than a year ago died. My Dad called Howard Air twice today and no one returned his call. He was finally able to get ahold of a manager and was told someone will show up around 6 pm to take a look. Based on my parents' experience and when I met the a/c technician from last year's fiasco, I think Howard Air is a clown operation. I'm so furious about this situation because my parents are in their 80s. This is the SECOND a/c unit Howard Air sold to my parents in two years, yet it's crapped out again on the first hottest day in Phoenix. Don't hire this company. Their customer service is deplorable and their technicians are poorly trained and only specialize in Band-Aid repairs.
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