To start we had to search out the place to catch the shuttle but called and went there immediately. Very nice driver who picked us up, then we were checked in quickly and efficiently by Mykea who was wonderful! We went up for the managers cocktail hour which was very crowded. Again service with a smile and good attitude with our drinks. They have veggies chips dips fruit always being replenished although the place was super jam packed with people. The hotel does show its age on the outside but our room was great and very clean which made me very happy. Its location and excellent customer service make it a place where I will stay again. Honestly though the best part was their breakfast, on the weekend it was very crowded but they had a fabulous team manning the grill. Lots of choices and seating. At checkout we had another wonderful employee Tyler. He could not have been nicer or more helpful.