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  • DISAPPOINTED WITH THE SERVICE AND HAVEN'T EVEN SET FOOT IN THE SPA YET... Bought the Travelzoo voucher for $79 for a 50-min Swedish Massage and glass of champagne, which states it has a "promotional value of $145". Sounds like a great deal, right? Well, apparently there is really no "promotional value" to the deal other than the $79 I paid for it according to the reservationist and the Spa Manager, whom I just spoke to on the phone. I called to see if it was possible to upgrade my massage from Swedish to Deep Tissue, totally expecting to pay an upgrade charge, and was told that it would be an additional $56 (the difference b/t the $79 and the $135 for deep tissue).... which is the full price of a deep tissue massage ... are you kidding me? Started by having this conversation with the reservationist explaining to her that I paid $79 for the TZ voucher which states it has a value of $145, of which I'm guessing $10 is the champagne, that's fine, but leaves a remaining value of $135, that the voucher is worth, and that I'm willing to pay any difference in price between the massage value of my voucher ($135) for Swedish and what the price of deep tissue would be. Makes sense to me. I thought she was just not getting it, so I asked for a manager and spoke with Sarah, who "explained" that they do not even offer "Swedish" massage on their menu of services, but that basically, if they did it would be priced at $79, effectively making my TZ voucher have no promotional value (meaning NO DEAL) other than what I paid for it, and that means it would be an upgrade charge of $56 for the deep tissue massage. Which is actually false advertising and I will be reporting it to Travelzoo as well. Sarah then told me that I could go on Groupon and purchase a voucher for $40, etc... really!! We'll see how the actual experience is tomorrow.
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