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| - This place doesn't need another bad review but I am giving them one because it's worth it to me to write this all out. I am an MOH to my best friend and we just had the WORST afternoon with these people, essentially the most horrific bridal situation.
My best friend (the bride) bought her gown at the Phoenix Bridal Convention back in January through this bridal shop. The sales people were pushy the day of the convention but my friend loved her dress so much, and the price was right, so we over-looked it. The bride's mom put down half of the $$ for the dress, and they charged her credit card the wrong amount.
They were supposed to call the bride when the dress came in the first week of May, and she didn't hear from them. She basically had to call every week to finally get an answer that the dress was in the shop, and to schedule her first alterations session with their seamstress.
We show up this afternoon, the bride came in from Flagstaf, the MOB came in from Colorado for this fitting. We get there and first they cannot find her dress, of course we are panicking right away. Then they find the dress, and for some reason mixed up her appointment and thought it was at 4pm rather than 1pm, so the seamstress was not in the shop and wasn't available in the afternoon to come in. This place contracts out seamstresses, they do not have an in-house seamstress - and this was NOT made clear to the bride when she made the alterations appointment. When we asked if they could call in another seamstress, they couldn't find their contacts and didn't even understand when we asked "how does your seamstress contracting work" - they had no answer because they didn't even understand what that meant.
Finally we decide we are going to take the dress elsewhere to get altered because the bride at this point doesn't trust this place, and wanted to get out ASAP. She got a free veil and tiara at the convention when she bought her dress, so we needed to get those items from the store and then we were going to leave. It took them an HOUR to figure out what veil and tiara she had pre-ordered, people would say they were helping us, then walk away. Essentially the worst customer service I have ever experienced.
We walked out with the bride in tears, the mother extremely angry, but at least we had the dress and no longer need to deal with these people. Long story short - DO NOT order your bridal items from this store, they are disorganized, it was disgustingly dirty in the shop, and they will rip you off without even knowing it.
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