Well, just spoke on the phone to a girl named Taylor attempting to order a to-go carafe of coffee. I was told that they don't take orders over the phone during peak busy times and that I need to place my order through the app. Which is fine, I get it, you're busy. However, I've called this location before on a similar day and time of day, to order a carafe and they were able to take my order just fine. She also pretty much just hung up on me as I was politely saying "ok thank you" (for the information). Working in the customer service industry myself, I feel like thats a little lazy and unaccommodating. I'm a customer just like anyone else in your shop and would rather not have to wait the 20 minutes it takes to make a carafe. Long story short, called a different location and placed my order in half the time it took her to explain to me that I needed to download an app. Kierland Starbucks for the win!