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| - The food is good, but the service gradually gets worse each time we come back. They don't greet you with a real smile and you don't really get a feeling that you are welcome to eat here.
This is the third time we came back, mainly because our favorite place, BlueMoon Vietnamese Kitchen, closed early today for the Lunar New Year. We figured that we should try Pho Ao Sen again and I can use my third Yelp Check-in to get the 25% coupon while I am here.
My hubby ordered Thai Ice Tea, the waitress asked if he wants Boba with it, as a fan of the boba, he immediately said yes. However, when they brought out the tea, the yellow "bubble" has the consistency of a salmon roe. It was nasty to drink and have these things pop in your mouth.
I looked and found that they called these "boba" balls Bursting Fruity Beads. NOT BOBA. You should not use the name boba when the majority of the market are expecting tapioca balls. Especially when you don't refer to them as boba on your own menu to start with. Just a word of advice.
My husband could not stand the taste and texture of the "bursting fruity beads" so we sent it back without taking another sip, and told them to remake the Thai Ice Tea without their "boba." The waitress did not seem happy and said, that is "their" boba... Not a very good start for us.
I love Pho, so my order was easy and fast, but when they brought out what my husband ordered, it was not what he had ordered.
He wanted the Beef Curry, but they brought out Beef Stew. We both knew what we wanted to order before we got here, so there was no mistake what we would have ordered. She brought out his food and immediately walk away without checking with us how we were doing/what else we might need.
We did not see the waitress come out from the back for a good while, but we can clearly hear her talking loudly in the kitchen. Since she is the only waitress on the floor, we kind of expected her to be more attentive.
When she finally came back, we told her that my hubby ordered Beef Curry not Beef Stew, she tried to argue that he ordered the Beef Stew instead. Mind you, the Beef Curry is number 23 and Beef Stew is number 24. It is easy to be mistaken, but when he said he wanted 23 the Beef Curry and pointed to the item on the menu, that was pretty clear to me.
At this point, the waitress did not seem pleased and kind of stumped off to the kitchen after my hubby told her that he wants what he had ordered.
Overall, the food was good. Pho was large with lots of good ingredients, more than most Pho places would give you and their Spicy Chicken Wings are great too.
But due to the lack of good service, we probably won't come back again.
There are many other Pho places to try around Tempe/Mesa and we would rather have good service and a pleasant dining experience than not.
PS: Our favorite place is still BlueMoon Vietnamese Kitchen. They always greet you with a big smile and checks on you often to make sure all is good. And when they made a mistake, they did not try to argue with us and even gave us a free Pho coupon!
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