I've been using custom maids for 3-4 years. I've had 2 maids over that period and both were on time, friendly, reliable and trustworthy (first one moved away unfortunately!). I have no issues leaving my keys for my cleaning to be done if I am out of town and if I leave specific cleaning instructions they are followed. They charge a bit of a premium for a reason. I would recommend them to anyone looking for reliable cleaning.