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| - I have been to Oregano's on several occasions when my son was a bit younger. He loved making his own pizza, but I never really found anything all that spectacular about the food. However, tonight we decided to give it a try because Dave wanted a deep dish. We arrive a little after 9 and by the time we were seated and had a chance to look at the menu, it was 9:30. We ordered a deep dish and a salad. The server promptly told us that they took over an hour to make(They closed at 10) . You would think that might be listed on the menu, but it wasn't. He was nice about it and we decided to see if there was something else we wanted; however, I knew Dave really wanted the deep dish so I told him to get it, they said it was fine. (We like to respect the closing times of businesses, if you close at 10, then you want your customers gone and to move on with your day, you don't want to be hanging around). We decided it would be ok and we ordered the deep dish,. This time the server informed us it was 80% cheese, and if we wanted more meat than cheese to go with the Pan Style over the Deep Dish, and by the way, the Pan style also takes an hour to make. We decided we did want the pan and we ordered. I also got the House Special salad.
The salad was good, the pizza was really good and while it might not come through in the text here, the service was really good. We really like it when the servers tell us what is good and what is just ok, that is part of our dining experience. We could tell this guy was being honest and really wanted us to enjoy our experience here. This alone moved this review to 4 stars.
Now here is the bad: Almost every location is on a wait during dinner, almost every day of the week; if a pizza takes an hour to make...don't you think you should list that on the menu? These guys have always impressed me with their witty marketing, so I was really mad I had to wait an hour for my pie! Secondly, the waiter also told me people will typically call ahead and place their Pan or Deep Dish order and then come in about 30 minutes later and tell the hostess they placed their order and decided to eat it there, skipping the wait and the line. Now your promoting Bad Consumer behavior and these same people get to cut in line because they called in? How is that fair to the people that are sitting there for an hour or so waiting for a table?
I would only give these guys 2 stars for all the dishes I have had and didn't care for, I never found them all that flavorful or original; however, the Pan pizza was good and the service excellent for customers that closed the restaurant, so they get bumped this time around. Unfortunately, I doubt we will go back anytime soon because it will take an hour for our pizza and we won't be one of those BAD customers that decides to call ahead and skip the wait.
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