I took my son to thos establishment at about 9:00am and we waited the was 2 ahead which was fine. However there was only one barber. But we waited as 11 o clock approached and my son was going to be next the barber told us there was an 11 o clock appointment. Which meant my son and o had waited for an hour just to be told we would now have to wait longer. The barber should have lead with that before having us wait. Poor customer service.