This review is coming from someone who was very stressed out. Life-changing experience for my father and I had to take care of him. I called Motel 6 and Nancy answers the phone. I tell her my situation and she immediately jumped into action. Ask what our needs are ask if he's over 65 etc. She got him in with the great rate right then and there. I cannot tell you the amount of burden and stress she and her customer service level helped me release. I appreciate her so much. Nancy's customer service is top notch. I have always been about amazing customer service and this lady delivered it. THANK YOU NANCY