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| - I went to Nailsense for the first time this past weekend based on all the great reviews I read on Yelp.
I emailed them for an appointment through their website however as no one got back to me, I called the next day. The gentleman who answered the phone was very apologetic and was going to see if they were having any problems with their site. I got the time I wanted for later on that afternoon and when I asked for a senior technician, he explained that none of the staff work on commission; rather they are all on salary so that the treatments are not rushed in the hopes of trying to attend to as many people as they can in a day. Nevertheless, he said that he would ensure that I got a good technician.
Given how my day went, I got there 1/2 hour early and while I was hoping they could take me sooner, I was also willing to wait. However the women there gave me 3 options; either I wait till my appointed time to have both services (mani/pedi) done by the person selected for me (Kahn?), I could get my mani/pedi done immediately by 2 different people entirely or I could get my pedi done immediately by another person and my mani done by Kahn at the appointed time.
As I wanted to see how I would like Kahn, I chose the latter of the 3 options and was not disappointed. She definitely took her time, was very gentle and meticulous. I like a shorter-mid length oval shaped nail and usually find that I come away with a rounded edged square but she did them perfectly so I was very happy.
Unfortunately what compelled me to write was because of the woman who did my pedicure. I will preface this by saying that she was very sweet and you can tell that she wanted to make sure that I walked away satisfied by checking in with me a few times during the treatment. So to that end, I realize the effort she was trying to make. However - she was chewing a big wad of gum with her mouth open which made me cringe. In an environment that is otherwise extremely polished and professional, the gum chewing was a complete turnoff. The pedi was good but I'm not sure if I'd look for her again.
Overall, I will agree with the majority of the reviews - the place is incredibly SPOTLESS (I thought they just opened up shop!) and peacefully quiet. The tools they used are all sterile - they opened up a new set of tools for my mani and another for my pedi. The array of colours to choose from is impressive and certainly true to their word, great time and care is taken so that you walk out with a fabulous set of nails. The service was extremely friendly, courteous and helpful so for these reasons, I will definitely recommend this place to friends and be back myself.
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