| rev:text
| - With such high ratings, I wanted to love this place, or maybe it set me up for high expectations, but coming here with 10 people during the weekend, the overall experience was displeasing.
We called to make a reservation and the person on the other line took down our request for 10 people but did not ask for our name or call back--how would they know it's us when we get there?
We had to write our own order, which wasn't bad because most pho places do that. Since there were 10 of us, we quickly filled that sheet. It took us a couple waves to get the attention of a waiter/waitress to put our order in. Once our order was placed, probably within 5 minutes, our first dish came out pretty quickly.
I loved that it was fast service for making our food but I hated how hard it was for us to wave down a waiter/waitress to get refill for our teas and more bean spouts--which has a ridiculous story to it. We asked multiple times to different waiter/waitress to get the bean sprouts. Finally, one waiter actually got what we wanted and in the second plate, he told us that they ran out of bean sprouts so we have to make due with the cabbage. I'm like... "okay, this is a first, a pho place that ran out of bean sprouts and using cabbage... we'll give that a try." But here's the problem, we walked up individually to pay for our bill and lo-and-behold, there were two buckets on the side, one for bean sprouts and the other for cabbage. Then I was like... "you've got to be *^&%$ kidding' me, you tell me that you ran out of bean sprouts and look at the abundance that you have there!" I didn't want to cause a scene over simple bean sprouts but just made a mental note that I probably won't return.
The reason extends more than just bean sprouts; the food didn't taste delicious. I ordered the seafood noodle soup and for $8.99, I expected more than 1 shrimp, 3 pieces of calamari, and 4 half pieces of fishballs. It was pathetic to the max, the chef totally skimped out on the toppings. Also, the soup base flavour could have been more developed, it just tasted like water lightly salted. I've had pho somewhere better... I didn't want to waste my time with awful service and below-mediocre pho.
The only thing, literally, ONLY THING that I will comment on the positive side is their smoothie. I had the avocado smoothie and it was delicious. The drink was very smooth and I could clearly taste the avocado. This smoothie alone is the reason why I am giving this place a 2-star rating.
Overall, like I said throughout, I won't return to dine-in for their pho because service and flavour just did not deliver. However, since the smoothie was so great, I might just come and grab a take-out of that if I'm around the area.
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