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| - PLEASE, DON'T BUY APPLIANCES FROM THIS LOCATION.
This isn't our first bad experience attempting to complete an appliance order from Home Depot (This Location). We ordered a Refrigerator and Upright freezer on 2/3/17 with the earliest delivery of 2/11/17. When we didn't get a call on 2/10/17 to verify our delivery, we called the store. The store told us to call the delivery company. The delivery company didn't see any orders and told us to call the manufacture. Anyone else see the problem with this? We did as instructed, manufacture blames the store and they can't get delivered until 2/15/17. So after hours (not exaggerating) of talking with store managers, the delivery company, and the manufacture, all with no empathy, we headed to Lowes. Lowes ended up being cheaper, with next day delivery. This is the second time Lowes has shown quicker delivery times and better customer service. Here's the kicker: Canceling the order with Home Depot was an unprofessional experience, it was a car sales approach. No one knew how to cancel the order, it can't be done on a weekend, has to be delivered first and then returned to the store, can't be refunded without verification delivery was not made, every excuse with rolled eye attitude. After getting a store manager, and refusing to leave, we were finally refunded. We are taking Home Depot off our list of places to shop for appliances.
The automated customer service response to negative reviews doesn't correct the service at store level; it's an attempt to neutralize the complaint to readers. Fix the problem before it gets to an aggravation point of provoking negative reviews.
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