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  • I had never bought anything at Ashley and didn't Know anyone who had. Now I know why. The customer service is AWFUL! We bought a pricey bookcase and the saleswoman said the Amish were building it and it would take six weeks and she'd call when it came in and it could be much less time! No. At seven weeks I was calling. "Oh, it's been here for awhile. Hmm." Said customer service. Delivery, which you pay dearly for, was only available in a week and we had to wait at home for the delivery people all afternoon. The driver was rude, said he would only put it in the middle of my den and btw, the crew forgot to send the pegs so you can't put the shelves in. Three phone calls later, he found someone who said she'd send the pegs to us by mail. That was last week. I just called and the entire company is at a training. I can call back in two days. Seriously? You have a national enterprise and you can't leave a skeletal staff to answer customer calls. Never again will they get my money. I am not only disappointed. I am angry. This company obviously is run for the employees comfort and not the customer. Good luck competing with Amazon.
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